CleveroTel FAQs

VoIP

CleveroTel PBX

VoIP (Voice over Internet Protocol) is a technology that enables voice communication sessions over the internet. Instead of using traditional telephone lines, VoIP converts voice signals into digital data packets and transmits them over the internet or local IP-based networks. This technology has revolutionized communication by providing a more cost-effective and flexible way to make calls and communicate in real time.

VoIP PBX (Voice over Internet Protocol Private Branch Exchange) is a telecommunications system that combines Voice over Internet Protocol (VoIP) technology with the functionality of a Private Branch Exchange (PBX). A PBX is a private telephone network used within a company or organization to efficiently manage incoming and outgoing calls, as well as to provide various communication features.

VoIP Calls

Yes, you can port your existing phone numbers to the CleveroTel PBX system. This ensures continuity for your business without changing contact information.

Yes, your existing IP phones can be used with our CleveroTel PBX service. We support a wide range of SIP-compatible phones. If needed, we also offer the leading brands in Wireless and Wired VoIP phones for all business needs.

All of our CleveroTel PBX service packages offer unlimited domestic calls with a fair usage policy.

Yes, this will require the setup of a Channel. Additional charges will apply.

VoIP Network

For optimal call quality and reliability, we recommend a stable high-speed internet connection and sufficient network bandwidth. Our team can assist in assessing your network requirements.

Unified Communications

Yes! CleveroTel PBX is designed for integration with your existing business applications, including CRM software, customer databases, and productivity tools, to enhance your workflow.

CleveroTel PBX services offer:

  • Unparalleled reliability
  • Seamless connectivity
  • Cost savings through our affordable service packages
  • Unmatched flexibility and scalability for your evolving business
  • Enhanced productivity
  • Streamlined management
  • Superior customer support

Our VoIP PBX solution routes calls over the internet using IP addresses instead of traditional phone lines. It connects to VoIP phones, softphones (software-based phones), and even traditional phones using VoIP gateways.

Our CleveroTel PBX system offers the following features:

  • Virtual Phone Numbers: With CleveroTel PBX, businesses can obtain virtual phone numbers for different regions or countries. This allows them to establish a local presence and receive calls from customers in those areas, even if the business is physically located somewhere else.
  • Auto Attendant: This feature acts as a virtual receptionist and greets callers with a recorded message. It provides options like pressing certain numbers to reach a specific department or person, making it easier for callers to navigate through the system.
  • Call Routing: CleveroTel PBX systems offer advanced call routing capabilities. Calls can be forwarded to different extensions, mobile devices, or even external numbers based on predefined rules or conditions. This ensures that calls are efficiently directed to the right person or department.
  • Call Queuing: This feature allows businesses to handle a large volume of incoming calls. Callers are placed in a queue and provided with information like estimated wait time or their position in the queue. This helps manage call flow and ensures no calls are missed or lost.
  • Conferencing and Collaboration: CleveroTel PBX systems often include built-in conferencing and collaboration tools. This enables employees to conduct virtual meetings, share screens, and collaborate on projects, regardless of their physical location.
  • Mobile Integration: With the increasing use of mobile devices, CleveroTel PBX systems offer seamless integration with smartphones and tablets. Employees can use their mobile devices as extensions of their office phones, allowing them to make and receive business calls from anywhere.
  • Voicemail to Email: This feature converts voicemail messages into audio files and sends them to the recipient's email. It ensures that important messages are not missed and allows for easy access and organization of voicemails.

Our VoIP PBX solutions are built on a highly reliable and secure infrastructure, ensuring uninterrupted communication for your business. Our solutions are supported by robust infrastructure and stringent security measures to safeguard your sensitive data. Rest easy knowing that your communications are protected against potential threats and downtime.

Our CleveroTel PBX system comes with a customized, user-friendly management portal that allows you to easily configure and manage your phone system settings. With an intuitive web interface, you have complete control over your communication system. Easily configure settings, add or remove users, and monitor call activity, all from a single, user-friendly interface.

We guarantee security at every interaction level of our CleveroTel communication platform. The CleveroTel PBX service includes encryption for calls and data, firewall protection, and regular security updates. We have implemented holistic security coverage over the Client, Server, Domain, and Network Infrastructure levels. See more information about our security measures here.

Absolutely! CleveroTel PBX systems are ideal for remote and distributed teams. Employees can connect from anywhere with an internet connection.

Getting started is easy! Purchase one of our service plans directly through our website, or contact our sales team to discuss any additional requirements, and our experts will guide you through the setup process.

Our VoIP PBX services are suitable for businesses of all sizes, including startups, small and medium enterprises, and large corporations. We serve all the major industries: Professional Services, Healthcare, Retail and E-Commerce, Hospitality, Manufacturing and Distribution, Financial Services, and Education.

Yes! You can sign up for our Trial service to enjoy the quality of CleveroTel PBX services and enhance your business communications for testing.

Plans and Pricing

Our billing process is simple and transparent through our Plans and Pricing web page. For the CleveroTel PBX service, you will be billed monthly based on the Service Level you choose. If you have any service or product add-ons, such as VoIP devices or additional extensions, those will be one-time payments at the end of the transaction. For any of our other custom services, you can request a quote, and we will meet with you to understand your requirements and cater our price and product for your use. Your payments are protected by best-in-class SSL encryption to ensure that your information is secure and cannot be intercepted by unauthorized parties.

Customer Support

We provide 24/7 customer support through various channels, including phone, email, and live chat. Our expert support team is available to assist you with any issues or questions.